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Terms & Conditions

Welcome to www.aromaz.in. This website is owned and operated by RDM Care (India) Pvt. Ltd. (“we”, “us” and “our”).

This Website is directed at and only meant to be used by you for the purpose of accessing and using the online and offline service provided by us in relation to our products “Aromaz”.

Please read the following terms and conditions carefully before using our website. Your use of our service provided online is subject to your acceptance and compliance with the following terms and conditions, as may be modified, altered, or updated from time to time. If you do not accept the following terms and conditions, you are advised not to use our website for any online service provided by us.

This website provides a number of Online based services. Users can purchase Aromaz’s products through the use of this website.

The following terms and conditions are legally binding on you (“the User”) and our Company

1. Registration on Website: A user can create an account, by registering on the Website, to avail of our Services or place an order of a product, or even place orders as a “Guest”. The registration should be made with a valid and unique email ID and password. Valid mobile numbers can also be used for creating an account on our website. www.aromaz.in reserves the right to accept or not accept any User from registering on the Website, in its sole discretion, without providing any reasons thereof.

2. Purchase: Users can purchase products available on the website by paying through the various online modes of payments available, including payment through cc avenue payment gateway. The pricing of the product is in Indian Rupees (INR). The prices may change at the sole discretion of www.aromaz.in.

3. Payment: Online Payment: User can make online payments using his/her/ credit/debit card; and we as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time. In the event the bank rejects to honor any payment transaction made by a User towards an order, we will have the right to refuse to ship the order to the User without any liability whatsoever.

4. Product Availability: Due to the slow connectivity of the Internet, failure in the processing of the order due to any technical default, etc. there may be possibilities that the item selected and put in the cart is not available anymore as the same might have been sold to another customer. Such a situation occurs in cases of shortage of products/ articles of a particular range/ quality/ price discount offered/ or high demand at that point in time.

In such an event, we will notify the Customer (provided he is a registered user on the Website) and suggest an alternate product. In case the User chooses a different product, we shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the User shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, we shall refund the excess amount to the User in the manner specified below in this Terms of Use.

5. Shipping Policy: We usually dispatch the order within one to two working days of receiving the order. You would also receive the tracking details by email. Shipping charges depend on the weight of the product and pin code. For further details, visit the checkout page. Customers usually receive the products within 2 to 7 working days, once they are shipped. This delivery period may be longer for international locations or remote locations within India. If you have any questions about the expected delivery period for the product you are interested in, please email us at ccare@rdmcare.com. Please note that all the items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations. You may track the shipping status of your order on our website, by clicking at Track Your Order section.

6. Delivery: Delivery of products is not attempted on Sundays or gazetted holidays. We urge all our users/ customers to inspect the package for any damage or tamper, before receiving or signing for receipt.

7. Returns and Refund: Our return and refund policy: (a) In the event, the order is undelivered by the delivery agent due to no fault of the Customer/User, or the order is lost in transit, the full amount will be refunded to the User’s bank account, in case of online payment.
(b) In the event of a wrong or damaged product has been delivered, the Customer will have to report the same within 2 days of delivery and submit certain proof of damage or proof of wrong-delivered item. User request for return shall be accepted and the order shall be replaced with the correct product within 2 days of submitting the proof.

8. Intellectual Property Rights: All contents included on this website, such as text, graphics, visual design, trademarks, user interfaces, photographs, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is our exclusive property as well as its contents. The compilation of all content on this site is our exclusive property. All software used on this site is our property and is protected by trade dress, copyright, patent, and trademark laws.

9. Terms and Conditions of the Use of the Website: By using this website User represent and warrant that:
(a) User is 18 years of age or older and that User use of the website and/or services shall not violate any applicable law or regulation.
(b) All registration information submitted by User is truthful and accurate and that the User agrees to maintain the accuracy of such information.
(c) User membership is solely for User’s personal use and not for commercial use. Any use of this website or its content other than for personal purposes is prohibited.
(d) User’s personal and non-commercial use of this website shall be subjected to the following restriction:
(i) User shall not reverse engineer, modify, copy, distribute, transmit, display, download, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website;
(ii) Users shall not remove any copyright, trademark registration, or other proprietary notices from the content. Users further agree not to access or use this website in any manner that may be harmful to the operation of this website or its content.
(e) User will not (i) use any product or service available on the website and/services for commercial purposes of any kind, or (ii) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or(iii)use the website and/or services in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion.
(f) User will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the website and/or services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the website and/or services
(g) Users will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming," "spamming," "flooding," "trolling," "phishing" and "griefing" as those terms are commonly understood and used on the internet.
(h) Users will not delete or modify any content of the website and/or services, including but not limited to, legal notices, disclaimers, or proprietary notices such as copyright or trademark symbols, logos, that User does not own or have express permission to modify.
(i) Users cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of these terms of use, as agreed between User and us. The user hereby assumes all risk of harm or injury resulting from any such lack of compliance.
(j) The user confirms and understands that all information, content, and material contained in the website and/or services belongs to RDM Care (India) Pvt. Ltd. All trademarks, services marks, trade names, and trade dress are proprietary to RDM Care (India) Pvt. Ltd. No information, content or material from the website and/or services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the company’s express written permission.


10.Limitation of Liability: In no event, we shall, or any of our officers, directors, and employees, shall be held liable for any direct, indirect, incidental, punitive, or consequential damages arising out of or in any way connected with the use of this Website.

11.Third-Party: This website may provide links and pointers to other Internet sites, which may be maintained by other Third Parties and we are in no way, responsible for the contents of any product or services provided by such Third Party. Our website is hosted with Third-Party data Hosting specialists.

12.Assignment: We are entitled to assign, transfer, and subcontract its rights and/or obligations under these Terms and Conditions without any notification to any User. However, Users are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms and Conditions.

13.Severability: If any of the provisions of these Terms and Conditions is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

14.Force Majeure: We will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, the act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott, the act of Government, pandemic, lockdown, etc.

15.Disclaimer of Warranties: The information, content, and materials on this website and/or services are provided on an "as is" and "as available" basis. We and all our subsidiaries, affiliates, officers, employees, agents, partners, and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We will make all reasonable efforts to display the products listed for sale on the website to be accurate as far as possible. However, we cannot guarantee that the User’s monitor's display of any product color, texture, or detail will be accurate. We do not warrant that product description or other content are accurate, complete, reliable current or error-free. While we make every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, we reserve our right to refuse the sale of that item.

We do not warrant that the functions contained in the content, information and materials on the website and/or services, including, without limitation any third party sites or services linked to the website and/or services will be uninterrupted, timely or error-free and that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components.

Any material downloaded or otherwise obtained through the website and/or services are accessed at User’s own risk, and User will be solely responsible for any damage or loss of data that results from such download to the User computer system.

16.General: We reserve the right, in our sole discretion, to change/alter/modify these Terms and Conditions at any time by posting the changes on the website. Any changes are effective immediately upon posting to the website. User’s continued use of the website thereafter constitutes an agreement for the User to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. Users shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, affiliation, joint venture, or other forms of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

17.Cessation of Operation: We may at any time, in our sole discretion and without advance notice to the Users, cease operation of the Website and distribution of the Products.

18.Governing Law & Jurisdiction: The Terms and Conditions and Privacy Policy are governed by the laws of India and the Courts of New Delhi shall have the exclusive jurisdiction in this regard. This is the entire agreement between the parties relating to the matters contained herein.

19.Privacy Policy: This Website collects some data of the Users, as a part of the voluntary registration process, which is necessary to provide Users with updated information and support, to monitor the use of this website and to help its development. The collected data includes information such as Name, Phone number, Email Address, and Residential Address, which is strictly stored and protected through encryption techniques, which cannot be decrypted by any unauthorized Third Party. This website does not collect or store Debit/Credit Card details or any other financial details of its Users. Our goal is to protect the privacy of all Users.

By accessing this website, you indicate your acceptance of this Privacy Policy.

20.Contact Us: If you have any questions or complaints or feedback regarding our Terms and Conditions or our Privacy Policy, you may contact us by:
Email: ccare@rdmcare.com
Phone: 011-25888931-35