Q1. What is the return policy?
Ans. We offer a three day, replacement/ refund guarantee on all our products except "Final sale" and "Sample sale" products. Please email us (at firstname.lastname@example.org) and we will have your order picked up and shipped back to us. Kindly note that the email needs to be sent to us within 3 days of the delivery date.
Q2. When will I receive my order?
Ans. Customers usually receive the products within 2 to 7 working days, once they are shipped. This delivery period may be longer for remote locations within India. If you have any questions about the expected delivery period for the product you are interested in, please email us at email@example.com.
Q3. Where are you located?
Ans. We are located in Patel Nagar, New Delhi.
Q4. Is Aromaz completely cruelty-free?
Ans. Yes, we love animals so our products are 100% cruelty-free.
Q5. Do I need to create an account to place an order?
Ans. It is not mandatory for you to log in, you can also register as a Guest to place your order.
Q6. Can my order be changed once it is placed?
Q7. What if I want to order products that are currently out of stock?
Ans. You cannot order products that are currently out of stock.
Q8. How can I pay?
Ans. We are currently accepting all Debit/Credit cards, Net Banking, Mobile Payments, Paytm, Wallet, and UPI. Although, we are not providing COD (Cash on Delivery) as of now.
Q9. Are your payment gateways safe?
Ans. Yes, our payment gateways (ccavenue) are preferred and trusted by over 85% of Indian merchants.
Q10. Is your delivery applicable worldwide?
Ans. Currently, we are not accepting worldwide delivery. As of now, we are only applicable to PAN India.
Q11. What if my delivery is damaged or a lost delivery?
Ans. Although we try to provide the best customer service, if you get any product that is damaged or has a lost delivery status, you can put a refund request in the prior case, and later, please email us at firstname.lastname@example.org.
Q12. What if the product is expired or unsatisfactory?
Ans. All products are checked with our QC (Quality Check) team before being dispatched.
Q13. How long will it take for my order to arrive?
Ans. It usually takes 5 to 7 days to deliver your product.
Q14. Is there any delivery fee for your products?
Ans. Yes, we charge a minimum delivery fee according to the weight of the product and pin code. You can get more information on our checkout page.
Q15. Do you have customer support?
Ans. Yes, we do have customer support.
Mobile No.: +011-25888931-35